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Refund Policy    

At ellitecollects, we value your shopping experience and understand that there may be occasions when a purchase doesn't quite meet your expectations. To address this, we have established a flexible return policy with your satisfaction in mind. Here's what you should be aware of:  

Initiating a Return: Our valued customers have a window of 48 hours from the moment they receive an item to request a return. To be eligible for a return, the item should remain undamaged and free from signs of wear and tear. Please ensure that all tags, packaging, and invoices are preserved to facilitate a smooth return process. Failure to include these items may hinder our ability to process your return.  

Effortless Return Process: Initiating a return is hassle-free. You can either send us a request via email at  sudoziinformationtechpvtltd@gmail.com within 48 hours or conveniently begin the return through your personal page by selecting the appropriate option. Once we receive your return request, we will provide you with clear instructions for the next steps. Our goal is to make the return process as uncomplicated as possible for our cherished customers.  

Our primary objective is to ensure that every customer is not only satisfied but delighted with their purchases. However, we recognize that there may be instances where a product falls short of your expectations. In such cases, our transparent refund policy comes into play:  

Refund Processing:  Upon receiving and inspecting the returned item, our dedicated team will promptly initiate the refund process within  5 to 7 days . The refunded amount will be credited back to your original payment method.  

Quality Assurance: It's essential to understand that we can issue a refund only if the product meets our rigorous quality standards. Any signs of damage or wear and tear may unfortunately prevent us from providing a refund. Before proceeding with the refund, our team will thoroughly examine the returned item to ensure it aligns with our quality criteria. You can rest assured that we are committed to streamlining and expediting the refund process, ensuring that you receive your funds promptly and with minimal hassle.